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1835 Lonsdale Avenue suite 300, North Vancouver, BC V7M 2J8
Call 1-888-261-7228 or text 778-839-1831 – available in English and Farsi
Our Service Hours: Thursday to Sunday, 6 pm to 12 midnight

If you or your loved one is in immediate danger, call 9-1-1. If the situation involves imminent safety risks or a possible threat of violence, police may be required to respond.

PACT is a mobile civilian-led team launched on November 4, 2021, that will respond to crisis calls related to mental health and/or substance use on the North Shore. The program pairs a mental health professional and a peer worker to provide trauma-informed, culturally safe support to youth aged 13+ or adults in the North Shore.

PACT is your local support team that you can reach out to when you or someone around you is in distress due to:

  • thoughts of self-harm or suicide
  • family members experiencing challenges
  • substance use
  • loss of reality
  • feelings of hopelessness or despair
  • social isolation and loneliness
  • fear, anxiety, and depression
  • other mental health-related emergencies

How we can help:

  • Offer support to you or your loved one over the phone, text, or in-person wherever you feel comfortable
  • Listen without judgement and provide a safe space for you to share your story and tell us what is going on
  • Provide crisis counselling and de-escalation
  • Advocate for you and accompany you to emergency departments, police stations, or community organizations
  • Connect you to the appropriate resources, services and supports in the community to meet your underlying needs
  • Provide short-term follow-up care to you and your family after a crisis event

What we cannot do:

  • Transport you or your loved one from one place to another in the staff vehicle (if needed, transportation will be provided through taxi services)
  • Perform psychological assessments to diagnose mental illnesses or write prescriptions for medication
  • Make referrals to psychiatrists or other medical specialists for specific treatments for mental or physical health conditions (but we can help you to access primary care)
  • Fast-track applications for housing, income or disability assistance, or mental health services.


  • Thursday to Sunday
    6pm - 12am


13 - 99 yrs