Services are available in English and Farsi
If you or your loved one is in immediate danger, call 9-1-1. If the situation involves imminent safety risks or a possible threat of violence, police may be required to respond.
PACT is a mobile civilian-led team launched on November 4, 2021, that will respond to crisis calls related to mental health and/or substance use on the North Shore. The program pairs a mental health professional and a peer worker to provide trauma-informed, culturally safe support to youth aged 13+ or adults in the North Shore.
PACT is your local support team that you can reach out to when you or someone around you is in distress due to:
- thoughts of self-harm or suicide
- family members experiencing challenges
- substance use
- loss of reality
- feelings of hopelessness or despair
- social isolation and loneliness
- fear, anxiety, and depression
- other mental health-related emergencies
How we can help:
- Offer support to you or your loved one over the phone, text, or in-person wherever you feel comfortable
- Listen without judgement and provide a safe space for you to share your story and tell us what is going on
- Provide crisis counselling and de-escalation
- Advocate for you and accompany you to emergency departments, police stations, or community organizations
- Connect you to the appropriate resources, services and supports in the community to meet your underlying needs
- Provide short-term follow-up care to you and your family after a crisis event
What we cannot do:
- Transport you or your loved one from one place to another in the staff vehicle (if needed, transportation will be provided through taxi services)
- Perform psychological assessments to diagnose mental illnesses or write prescriptions for medication
- Make referrals to psychiatrists or other medical specialists for specific treatments for mental or physical health conditions (but we can help you to access primary care)
- Fast-track applications for housing, income or disability assistance, or mental health services.